Taiwan fights for longer app trials; Apple complies, Google doesnt

normal_1210279893

Google could face a fine of at least NT$300,000 (S$12810) from the Taipei City Government after failing to set up a revised refund policy that would allow Android users in the city to claim money back on Android app downloads.

Smartphone users in the city had complained that they were unable to claim a refund when they deemed an app download as unsatisfactory. Taipeis Law and Regulation Commission informed Google Taiwan, as well as Apple Asia, of the complaints in a formal letter, demanding an explanation and an outline of improvements by a June 23 deadline.

Apple Asia responded before the deadline and amended its refund policy to comply with Taiwans by extending its trial period from 15 minutes to a full seven days. Google did not reply.

Google hasnt received complaints about its refund policy but will be forced to make improvements in the country, according to the Taipei LRC, which is considering fining Google but has yet to make a final decision.

Consumers in Taiwan have complained of confusing app returns systems and language barriers, by offering short trial periods both Google and Apple have been violating the countrys consumer laws.AsiaOne, Image Credit


Comments

Post a Comment

Popular posts from this blog

Indian e-commerce website Flipkart adds prepaid Wallet feature

Image
Flipkart has added a prepaid Wallet feature to its e-commerce platform that allows shoppers to store money on the site and use it to purchase items, without having to reach for their credit card for each transaction, according to a MediaNama report . Flipkart, the first billion dollar Internet company from India, is by far the leading online store in the nation.Founded by former Amazon employees Sachin and Binny Bansal in 2007, it expects to increase its sales tenfold in the ongoing fiscal year to about $100 million by March 2012. It already offers shoppers the convenience of Cash on Delivery (CoD), using whichfor a small feethe shopper can choose to pay for purchases in cash when they have been delivered to their doorstep. This is in addition to the usual credit and debit card and net banking options that the service also offers to online shoppers. The newly launched Wallet aims to make online payments easier and more secure for customers by sparing them the hassle of fetching thei...
Keep reading

Samsung ordered to compensate Huawei $11.6 million for patent infringement

Image
China court orders Samsung units to pay $11.6 million to Huawei over patent case A Chinese court has ordered Samsung Electronics's ( 005930.KS ) mainland subsidiaries to pay 80 million yuan ($11.60 million) to Huawei Technologies [HWT.UL] for patent infringement, the China firm's first victory against Samsung on its legal challenges over intellectual property. Three units of Samsung have been ordered by the Quanzhou Intermediary Court to pay the sum for infringing a patent held by Huawei Device Co Limited, the handset unit of Huawei, the Quanzhou Evening News, a government-run newspaper, said on its website on Thursday. The verdict is the first on several lawsuits of Huawei against the South Korean technology giant. Huawei filed lawsuits against Samsung in May in courts in China and the United States - the first by it against Samsung - claiming infringements of smartphone patents. Samsung subsequently countersued Huawei in China for IP infringement. A spokesman for...
Keep reading

12 startup founders discuss working on Christmas Day

Image
Well, it would seem a trifle rude to not begin proceedings with a warm Merry Christmas. But I must askwhat the hell are you doing reading this when you should be playing your new Nintendo 3DS, or guzzling that tenth mince pie of the day? But then, you will probably ask what the hell am I doing here writing this piece on the holiest of holy-days. My excuse? I love what I do, so its not like Im really working per seplus, I actually prepped much of it yesterday. And your excuse is likely along the lines of I love all things tech, why would I switch off just because my calendar says December 25? Fair point. Confucius once said: Choose a job you love, and you will never have to work a day in your life. Nice sentiments for sure, but theres still the issue of a healthy work/life balance to contend with even for startup founders. So I asked a handful of founders and CEOs whether they would be working on Christmas Day this year, or whether theyd treat themselves to a day off. I mean, it is a...
Keep reading