Apple Isnt close to finding a fix for iPhone 4S battery issue, asks user for help


Apple may be contacting owners of iPhone 4S models in order to help it track down the issues with the longevity of its battery charge, reports The Guardian. So far, one owner has been contacted by Apple, who asked him to install a diagnostic app on the device that could help them track down the issue.

The owners says that his battery life was very poor even after performing a clean re-install of iOS 5 and shutting of Siri and other location-based services. He apparently wrote a post somewhere that got seen by Apple.

I then got a call from a senior [Apple] engineer who said he had read my post and was reaching out to users for data and admitted this was an issue (and that they arent close to finding a fix!) and asked lots of questions about my usage and then asked if he could install the file below and that he would call back the day after to retrieve the info. I extracted the file from my Mac after a sync and emailed it to him. He was incredibly helpful and apologetic in the typical Apple way!

It is notable that, if the account is true, Apple told the man that they were not close to finding a fix. This is an uncharacteristically open stance for Apple to take on an issue that has not been officiallyrecognized by the company.

In our testing of the iPhone 4S, we found the battery to be decent, but still much lower in overall life than the iPhone 4, especially under heavy use.

If this turns out to be an issue that Apple can track down with the help of a diagnostic program, it is likely that it will issue a fix via a software update. Thats assuming it is not a hardware problem, of course.


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